Subscription Pre-Information Form

This form has been prepared to inform you, in accordance with Article 5 of the Distance Contracts Regulation and Article 6 of the Subscription Contracts Regulation, before the Subscription and Service Agreement for the Çözüm Hanem building management software subscription is concluded. This form is an integral part of the Agreement.

1. Service Provider

Trade name

Akıl Yapay Zeka ve Yazılım Teknolojileri Anonim Şirketi

Brand

Çözüm Hanem

MERSİS number

0025117079500001

Tax office / number

Şehitkamil / 0251170795

Trade registry

Gaziantep Trade Registry Office – 80814

Head office address

OSB 2. Bölge 83235 Nolu Cd. No:8, Başpınar (Organize) OSB, 27620 Şehitkamil/Gaziantep

Phone

+90 551 678 89 15

Email

[email protected]

Website

https://www.cozumhanem.com

The same address, phone number and email details apply to your complaints and requests.

2. Key Features of the Service

The Service is a cloud-based software subscription that enables residential compound, apartment building and property managements to carry out maintenance fee and billing, collection, expense, reporting, request, announcement and mobile app operations. The branches or compounds covered by the subscription, the package and the unit limit are shown in Annex-1. The Service is provided over the internet; there is no physical delivery.

3. Total Price and Payment Terms

• The term fee, term length (monthly or annual), any setup fee and all tax-inclusive amounts are shown in Appendix 1.
• The fee for each period is paid by the final payment date (the “Due Date”) stated in Appendix-1 and in reminders. Payment is made via the payment link by credit or debit card, or by wire transfer/EFT if indicated in Appendix-1.
• The subscription is open-ended; the fee for subsequent periods is charged to your card only with a separate automatic renewal instruction you give. If you do not give the instruction, a payment link is sent for each period.
• Payment reminders are sent 14, 7, 3 and 1 day before the due date, and on the due date.
• No deposit or other financial security is required. There is no additional cost beyond the ordinary charge for your internet connection.

4. Commencement and Performance of the Service

The Service starts electronically on the commencement date set out in Annex-1 and is provided uninterrupted throughout the subscription term. Access credentials are sent to the email address registered on the Platform.

5. Consequences of non-payment

If the price is not paid by the Due Date, Article 8 of the Agreement applies. Day counts are calendar days following the Due Date (Türkiye time):

• The first 5 days are a grace period; the service continues without interruption and a reminder is sent every day.
• From day 6, management access is restricted; payment, contract, export, termination and support functions remain available.
• 15. From day 15 onward, residents' access is restricted; you will also be notified at least 3 days before this date.
• A termination notice is sent on day 45; if payment is not made, the Agreement ends on day 60.
• After termination you can export your data for 30 days. Data is deleted no earlier than day 90, with the approval of authorized staff, and no later than day 150. No automatic deletion takes place.
• Day counts do not begin to run until at least 7 days have passed since the first approval of the Agreement. No late interest, penalty or additional fee is charged for these periods.
• Restrictions are lifted once the price is paid; access is restored within 24 hours at the latest.

6. Termination of the Agreement and its consequences

You can end your subscription at any time, without giving a reason and without penalty. With the "terminate at end of period" option, the service continues until the end of the paid period and no refund arises. With the "terminate immediately" option, termination is carried out within seven days at the latest and the amount corresponding to the unused full days of the paid period is refunded to your payment method within fifteen days. Termination is also available during the restriction period and is confirmed by email. The consequences of termination and the deletion of your data are set out in clause 11 of the Agreement.

7. Right of withdrawal

Because the Service begins to be performed electronically at your explicit request, there is no right of withdrawal under subparagraphs (ğ) and (h) of the first paragraph of Article 15 of the Distance Contracts Regulation. Your right to cancel your subscription at any time and receive a refund for unused full days is reserved.

8. Technical steps for entering into the agreement

1. You read this form, the Subscription and Service Agreement, Annex-1 Subscription Summary and the Data Processing Agreement.
2. By ticking the box you approve the texts on behalf of the management. You can stop the process by leaving the page before approval.
3. Your approval is recorded together with the version of the texts at the time of approval and Annex-1; a copy of the texts is sent to your registered email address.

The texts you approve are stored for at least three years. You can request that the texts be resent by emailing [email protected].

9. Complaints and dispute resolution

You can send your complaints to [email protected], by phone at +90 551 678 89 15, or by post to OSB 2. Bölge 83235 Nolu Cd. No:8, Başpınar (Organize) OSB, 27620 Şehitkamil/Gaziantep. Within the monetary limits announced each year by the Ministry of Trade, you may apply to consumer arbitration committees, and for disputes exceeding these limits, to consumer courts; in disputes where applying to a consumer arbitration committee is not mandatory, mediation is a prerequisite before filing a lawsuit.

10. Technical Requirements

The Service requires an up-to-date web browser or the Çözüm Hanem mobile applications and an internet connection. There are no technical protection measures affecting the use of the Service.

Appendix 1 Subscription Summary