These Terms of Use set out the rules for using the Çözüm Hanem website, management and resident panels, and mobile applications (together, the "Platform") operated by Akıl Yapay Zeka ve Yazılım Teknolojileri Anonim Şirketi (the "Company"). By registering for or using the Platform, you accept these terms.

1. Definitions

User: Any natural or legal person using the Platform.
Management: The board of unit owners, the manager or the property-management company that carries out the management of a residential compound, apartment building or property using the Platform, together with the dealer that operates the Platform on their behalf. The dealer is not the creditor for residents' maintenance fees and debts; the capacity of "creditor management" shown on payment documents belongs solely to the relevant board of unit owners, manager or property-management company.
Resident: A unit owner, tenant or unit user registered on the Platform by the management.
Business: a business or tradesperson offering goods or services through the Platform's grocery, food and tradesperson modules.

2. Scope of the Service

The Platform is a cloud-based building management software comprising modules for maintenance fees and billing, collections, bank integration, utility meters and consumption allocation, expenses and budgeting, reporting, requests and work orders, announcements and notifications, staff, smart building and mobile app. The modules a user can access vary depending on the setup and package chosen by the Management. The fees and terms of the software licence and subscription services provided to managements are governed by the service agreement between the parties.

3. Account and Security

Accounts are created at the end of the registration and quotation process or by being defined by the Management. The user is responsible for ensuring the information they provide is accurate and up to date.
The User is responsible for keeping usernames, passwords and verification codes confidential. If you notice unauthorised use of your account, you must change your password immediately and notify the Company.
Accounts are personal; they cannot be transferred or made available to anyone else.

4. Usage Rules

The User agrees to use the Platform only in compliance with the law and these terms. In particular, the following conduct is prohibited:

Attempting to access data, accounts or systems without authorization; attempting to bypass or test security measures,
Attempting to disrupt the operation of the Platform, place excessive load on it or collect data using automated tools,
Installing malicious software, copying the software, reverse engineering it or attempting to obtain its source code,
Impersonating someone else, providing misleading information,
Sharing content that is unlawful, insulting or infringes personality rights or intellectual property rights,
Using announcements, messages and notification tools to send unsolicited commercial communications.

In the event of a breach of these rules, the Company may remove the relevant content and temporarily or permanently close the account; its legal rights are reserved.

5. Responsibilities of the Management

The Management is responsible for the accuracy of the debt, billing, expense, announcement and resident records it enters into the Platform, for their compliance with Condominium Law No. 634 and the management plan, for the lawful processing of residents' personal data as data controller, and for responding to residents' requests on this matter. The Company acts as data processor on behalf of the Management with respect to this data.

6. Content and data

Data entered into the Platform by users and management bodies belongs to the relevant parties. The Company processes this data solely to provide the service, ensure security and fulfil legal obligations. Notifications regarding unlawful content may be sent to [email protected]; the Company assesses such notifications within the framework of Law No. 5651 and applicable legislation.

7. Fees and online payments

Use of the platform by residents is free of charge. Depending on the management's preference, an Online Transaction Fee may apply to online payments; this fee is shown separately in the payment summary before you confirm.
Online maintenance fee and debt payments are subject to the Distance Sales Agreement, Preliminary Information Form and Delivery and Return Terms. Payments are processed through the infrastructure of iyzico Ödeme Hizmetleri A.Ş., licensed under Law No. 6493.
The cost of grocery, food and tradesperson orders is not collected through the Platform; payment is made directly to the Business on delivery. For these orders, the seller or service provider is the Business; the Company acts solely as an intermediary service provider and its liability is limited to the obligations imposed on intermediary service providers by mandatory legislation.

8. Intellectual property

The platform's software, design, interface, database structure, and the Çözüm Hanem brand and logos are owned by the Company or used by the Company under license. These elements may not be copied, reproduced, distributed or used to create derivative works without the Company's written permission.

9. Service continuity

The Company exercises reasonable care to keep the Platform running uninterrupted and error-free. Planned maintenance work is announced in advance wherever possible. Outages in third-party infrastructure (internet, power, banking and payment systems) and force majeure events are outside the Company's control.

10. Limits of Liability

The Company is not liable for damages arising from incorrect data entry by the User or the Management, from account credentials falling into the hands of third parties through the User's fault, from sales and service relationships between Businesses and Users, or from debtor-creditor relationships between the Management and residents. This provision does not limit the Company's liability for intent and gross negligence, or consumers' rights under mandatory legislation.

11. Account Closure and Termination

The User may request closure of their account at any time. Since closing resident accounts defined by the management may affect that management's records, the request is also notified to the management. Closing an account does not prevent the retention of records that must be kept under legislation.

12. Personal Data

Information on the processing of personal data is set out in the KVKK Privacy Notice, the Confidentiality Agreement and the Cookie Policy.

13. Changes

The Company may update these terms in line with changes in legislation and the services. Each update is published as a new version together with its effective date. Material changes are announced at least 15 days before they take effect via the Platform or through the contact details in the User’s account, and are not applied retroactively to transactions made before the effective date. A User who does not accept the change may close their account free of charge before the effective date; for Resident accounts, this right does not prevent the resident from accessing their own debt and payment records.

14. Governing Law and Jurisdiction

These terms are governed by Turkish law. Consumers may apply to consumer arbitration committees and consumer courts within the monetary limits. For disputes arising with Users who do not qualify as consumers, the Courts and Enforcement Offices of Gaziantep have jurisdiction.

15. Contact

For your questions, you can email [email protected], call +90 551 678 89 15, or write to OSB 2. Bölge 83235 Nolu Cd. No:8, Başpınar (Organize) OSB, 27620 Şehitkamil/Gaziantep.