This form has been prepared to inform you, in accordance with Article 5 of the Distance Contracts Regulation, before the Distance Sales Agreement for the maintenance fee and debt payment you will make by card through the Çözüm Hanem platform is concluded. This form is an integral part of the Agreement.

1. Service Provider and Intermediary Service Provider

Trade name: Akıl Yapay Zeka ve Yazılım Teknolojileri Anonim Şirketi
Brand: Çözüm Hanem
MERSİS number: 0025117079500001
Tax office / number: Şehitkamil / 0251170795
Trade registry: Gaziantep Trade Registry Office – 80814
Head office address: OSB 2. Bölge 83235 Nolu Cd. No:8, Başpınar (Organize) OSB, 27620 Şehitkamil/Gaziantep
Phone: +90 551 678 89 15
Email: [email protected]
Website: https://www.cozumhanem.com

The same address, phone number and email details apply to your complaints and requests.

2. Creditor Management

The creditor of the debt you pay, and the party to whom the payment is transferred, is the unit owners' assembly, apartment building or residential compound management, or property-management company named in Annex-1. The existence, amount and allocation of the debt are determined by that management.

3. Key Features of the Service

The Service is an online collection intermediation service that lets you pay your maintenance fees, shared expense contributions, advance payments and similar debts displayed on the Platform by credit or debit card. Payment is taken on the secure payment page of iyzico Ödeme Hizmetleri A.Ş., which is licensed by the Central Bank of the Republic of Türkiye under Law No. 6493, and transferred to the account of the creditor management.

4. Total Price and Additional Costs

The debt items to be paid, the Online Transaction Fee, if any, and the total amount including all taxes are shown in Annex-1.
The Online Transaction Fee applies only if your management has chosen to pass this fee on to you, and it is shown separately in the payment summary.
For instalment payments, the maturity difference is set by the bank that issued your card and is shown on the payment page before you confirm.
There are no shipping, delivery or similar extra costs. Apart from the usual charge for your internet connection, there is no additional cost for using the remote communication tool.
No deposit or other financial security is required.

5. Payment and performance

Payment is made with a credit or debit card bearing the Visa, Mastercard, American Express or TROY logo. On the website, your card details are entered on the secure iyzico payment page; in the mobile app, the card details you enter are transmitted instantly to iyzico via an encrypted connection through the Company's servers. Your card details are not recorded or stored by the Company.
The Service is performed electronically and instantly: the moment your payment succeeds, it is posted to the debt items you selected, and your collection receipt is made available to you in the "Payment History" section of the Platform.
A successful payment is deemed made to the management as of the payment date.
By confirming the transaction on the payment page, you enter into the payment obligation.

6. Technical steps for concluding the Agreement

You select the debt items you want to pay.
On the payment summary you can review the amounts and the installment option; use “Back” to change your selection.
You read and approve this form and the Distance Sales Agreement.
you enter your card details on the secure iyzico payment page and, if required, complete your bank's 3D Secure verification. You can correct them on this page before confirming your card details.
You view the payment result and your receipt on the Platform.

The texts you approve, together with Annex-1, are stored in their state at the time of approval for at least three years and are also sent to the email address registered to your Platform account once your payment is successfully completed. You can request that the texts be resent by emailing [email protected].

7. Right of withdrawal

Because the Service is performed electronically and instantly, there is no right of withdrawal for this Service under subparagraph (ğ) of the first paragraph of Article 15 of the Distance Contracts Regulation. The amount you pay constitutes performance of your existing debt to the management.

This does not affect your right to request a refund for duplicate, excess or erroneous payments. You may submit refund requests to your management or to [email protected]. Refunds found to be justified are forwarded to the payment institution for refund to the card used for payment within fourteen days at the latest. Details are set out in the Delivery and Refund Terms.

8. Complaints and dispute resolution

You can send your complaints to [email protected], by phone at +90 551 678 89 15, or by post to OSB 2. Bölge 83235 Nolu Cd. No:8, Başpınar (Organize) OSB, 27620 Şehitkamil/Gaziantep. Your application will be resolved as soon as possible. Within the monetary limits announced each year by the Ministry of Trade, you may apply to consumer arbitration committees, and for disputes exceeding these limits, to consumer courts; in disputes where applying to a consumer arbitration committee is not mandatory, mediation is a prerequisite before filing a lawsuit.

9. Technical requirements

The Service requires an up-to-date web browser or the Çözüm Hanem mobile app and an internet connection. There are no technical protection measures affecting the use of the Service.

Appendix 1 Transaction Details

This section is populated at the payment step with the details of your transaction (payer, creditor management, debt items payable, amounts and payment terms) and presented for your approval before payment.

Preliminary Information Form